SUPPORT HELP

When do I contact support?

Proxy.Doctor is a platform that serves as a relay between hundreds of different proxies / IPs. We are in no way sponsored, endorsed or administered by, or associated with, any social media platform (e.g. Instagram) and as such cannot offer support in those matters.
How you get support largely depends on what type of problem you’re having. Here are our guidelines on how to get the support you need.

CUSTOMER SUPPORT

What can we help you with?

Problems connecting

In most cases, following our guides on troubleshooting can help with common issues people face. If you still need help after that, follow the guide below.

How to Connect your Proxy

Leaving feedback

We use the world’s most powerful review platform to show our support track record. In these times of distrust, we believe a third party review site is the safest way for you to rate us.

Problems with your account

Login issues, two-step verification, account access – all issues we'd be happy to help with. Send us a message below if you cannot access your Proxy.Doctor account.

Help with Account Access

Contact our sales team

Get an irresistible offer, challenge their knowledge or even submit an order with them. They will be available to answer your questions 24/7. Only for Pre-Sales!

Pre-Sales Support

Proxy.Doctor is in no way sponsored, endorsed or administered by, or associated with, any social media platform (e.g. Instagram)

OUR PROXY STATUS

We are constantly monitoring the status of all our proxies and respond immediately to any possible outages. We do perform some maintenance and upgrades at times, but only with minimum downtime of a few minutes.

  Current Status     7 days         30 days      Year

Online100%99.737%99.304%98.896%

GET YOUR 4G+ MOBILE PROXY TRIAL

We offer 48-Hour Trials for Personal Use and 5-Day Trials for Agencies

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